If you are not entirely satisfied with your purchase, we’re here to help.
Delivery
Dispatch of testing kits and supplements is same day if placed before 1pm.
Orders placed after 1pm will be dispatched next working day (Mon-Fri)
Any orders placed after 1pm on Friday will be dispatched on Monday (Tuesday in the case of bank holidays).
We will endeavour to work around public holidays to ensure deliveries are as timely as possible.
Kits and supplements are sent via Royal Mail.
Kits include prepaid return postage and packaging to return samples. The pre-paid postage should be used within 7 days of receiving your kits.
Results
We endeavour to return results to you within 3 working days of receipt of sample.
Results are sent in PDF format.
We will email results and send them via WhatsApp if you are a user.
Results are those of the blood sample provided to us by the animal’s owner and should be taken by a veterinary surgeon or vet nurse under the instruction of a veterinary surgeon.
Returns
You have 14 calendar days to return an item from the date you received it if it was faulty or unwanted.
The customer is responsible for return shipping costs.
To be eligible for a return, your item must be unused and in the same condition that you received it and in it’s original packaging.
Your item needs to have the receipt or proof of purchase.
Please contact us prior to returning your item so that we can issue you a returns number. [email protected].
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned.
If your return is approved, we will initiate a refund to you via the online payment method (and card) used for the original transaction.
You will receive the credit within 5-10 working days, depending on your card issuer’s policies.
Outgoing shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will not be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us [email protected]
